سياسة الاسترجاع

At SharpShine powered by OceanGoods, we aim to provide our customers with the best products. Our refund policy is designed to ensure a smooth return process for any defective or damaged products.

 

Eligibility for Refunds:
- Refunds are only available for defective or damaged products.

- Products must be returned within 30 days of purchase.

- The product must be unused, in its original packaging, and accompanied by proof of purchase.

Refund Process:
- Customers must contact our customer support team at [crm@sharp-shine.com] with their order details and reason for return.

- Once approved, customers will receive instructions on how to return the product.

-Refunds will be processed within 7-10 business days after receiving the returned product.

 

Non-Refundable Items:
- Certain products, such as those marked as non-returnable or clearance items, may not be eligible for a refund.

 

Shipping Costs:
- Return shipping costs are the customer's responsibility unless the product is defective or damaged. 

Order Cancellation After Dispatch:

• If an order is confirmed and has already been dispatched with the courier, then canceled by the customer, the customer will be responsible for the shipping costs.

• In the case of Cash on Delivery (COD) orders, if the order is canceled after confirmation and dispatch, the shipping costs will be added to the total of the next order.